Privacy Policy

Trauma to Triumph Ministries respects the privacy of our clients, donors, and visitors to our site.  This Privacy Policy explains why we collect particular information and how we will protect your personal privacy within our website. The following discloses our information gathering and dissemination practices for the website located at the URL www.traumatotriumph.org.

In order to fully understand your rights, we encourage you to read this Privacy Policy. Trauma to Triumph Ministries reserves the right at any time and without notice to change this Privacy Policy by posting such changes on our site. Any such change will be effective immediately upon posting.

Donor privacy

Trauma to Triumph Ministries ensures the privacy of all donors both online and offline. We do not sell or share any personal donor information with any outside organizations; this includes credit card numbers, phone numbers, email addresses, physical addresses and all other forms of contact and payment information.

Trauma to Triumph Ministries maintains personal information in a database for internal reasons such as thanking donors, record-keeping and to inform donors of organizational news, fundraising and events. The database used to store personal information is secure and access is restricted to only those employees who need the information for processing donations.

Email address

Our registration forms require users to give us contact information that may include name, email address, interests and similar information. We do not sell, trade, or share your email address or other information with any other organization or person. We do not request or store sensitive information from our visitors, such as credit card or social security numbers.

Internet protocol address

We collect an IP address from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our Site, analyze trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customized personalized content. IP addresses are not linked to personally identifiable information.

Use of cookies

Our site may use cookies to enhance your experience while using our site. When you visit our site, third parties may place cookies on your browser for targeted advertising purposes. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. The use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the particular website, and making sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

Security

All information provided to Trauma to Triumph Ministries is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our site that is only accessible by certain qualified employees of Trauma to Triumph Ministries. Unfortunately, however, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information.

Updating information and unsubscribing from email/mailing lists

You may update your name and contact information at any time. To be removed from email/mailing lists, please contact Monica Deller at [email protected].

Terms and Conditions

Payment

All payments are due upon receipt. If payment is not received or the payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, the seller will not be held responsible.

Refund/return policy

Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. The buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for a refund. Exchanges are granted on a case-by-case basis.

Cancellation

An item may be canceled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Complaints

Any complaints about items may be sent to our support team: [email protected] There is no guarantee of a resolution.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.

Donation refund policy

For donations made using the www.traumatotriumph.org website, if you have made an error in making your donation or change your mind about contributing to Trauma to Triumph Ministries, we will honor your request for a refund made within 15 days of your donation.

To request a refund, call 803-407-9229. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.